Tikitaka Privacy Policy — Your Information Is Completely Safe With Us

1. Introduction & Scope

This Privacy Policy ("Policy") describes how information is collected, used, and protected between the Tikitaka platform ("we", "tikitaka") and its users ("you", "player"). This Policy applies to the tikitaka.bid website, mobile app, and all related services.

Your personal information is our top priority. Tikitaka believes that transparency and trust are the foundation of a healthy player-platform relationship. In this policy, we clearly explain what we do — and don't do — with your data.

By using this platform, you agree to this Privacy Policy. If you have any objections, please contact us before continuing to use the platform.

2. What Information We Collect

Tikitaka collects two types of information — what you provide directly, and what is collected automatically as you use the platform.

Information you provide directly:

• Full name and date of birth (for age verification purposes).
• Email address and mobile number.
• Current residential address (collected during KYC verification).
• Identity document details (NID, passport — for verification purposes).
• Financial transaction details (Mobile Pay/Nagad number, bank account information).
• Information provided when contacting customer support.

Automatically Collected Data:

• IP address and device type.
• Browser type and operating system.
• Logs of your activity on the platform (game history, betting records).
• Login time and location data (for security purposes).
• Information collected through cookies and tracking technologies.

3. How Your Information Is Used

Tikitaka uses your data only for the specific purposes listed below — nothing else:

• Account Management: To enable registration, login, and account security.
• Service Delivery: To operate gaming, betting, and transaction services smoothly.
• Verification: To verify age, identity, and the legitimacy of financial transactions.
• Customer Support: To respond to your complaints and enquiries.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal Obligation: To comply with applicable laws and regulatory requirements.
• Service Improvement: To improve platform functionality and enhance the user experience.
• Promotional Communications: To notify you about bonuses and offers (only with your consent).

4. Cookies & Tracking Technologies

Tikitaka uses cookies and similar technologies. Cookies are small files stored in your browser that help the platform recognize you and deliver a better experience.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure security. These cookies cannot be disabled.
• Functional Cookies: To remember your language preference and other settings.
• Analytics Cookies: To understand and improve platform usage.
• Security Cookies: To detect fraud and identify duplicate accounts.

Most cookies can be managed through your browser settings. However, disabling essential cookies may affect certain features of the platform.

5. Who Your Information Is Shared With

Tikitaka does not share your personal information with third parties — except in the limited circumstances outlined below:

• Payment Providers: To process transactions exclusively through Mobile Pay, Nagad, and bank channels.
• Game Providers: To deliver gaming services with providers such as Pragmatic Play, Evolution, and others (limited to necessary technical data only).
• KYC Services: With identity verification agencies solely for the verification process.
• Legal Authorities: In response to a court order or a lawful request from a regulatory authority.

In all of the above cases, strict confidentiality agreements are in place with third parties, and they are not permitted to use your data beyond what is necessary.

6. Data Retention Period

Tikitaka retains your data only for as long as necessary — no longer. Retention periods depend on the type of data and the purpose for which it was collected:

• Account Information: For the duration of your active account and up to 5 years after closure.
• Transaction Records: Up to 7 years, as required by financial regulatory obligations.
• Communication History: Up to 3 years.
• Cookie Information: At end of session or after a maximum of 1 year.
• KYC Documents: As legally required following account closure.

Once the retention period expires, data is securely deleted or anonymized. To request deletion of your data, contact us at support@tikitaka.bid.

7. Your Rights

As a Tikitaka user, you have the following rights over your personal data:

To exercise any of these rights, email us at support@tikitaka.bid. We typically respond within 30 days.

8. Child Protection

Tikitaka strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect personal data from minors.

If we are notified that a minor has registered an account, that account will be immediately suspended and all associated data will be deleted.

9. Security Measures

Tikitaka follows the highest industry standards to keep your data secure. Our security measures include:

• SSL 256-bit encryption — applied to all data transfers.
• Regular third-party security audits.
• Two-factor authentication (2FA) support.
• Automated alerts for detecting suspicious login activity.
• Restricted access policy — only authorized personnel can view your data.
• Data backup and disaster recovery systems.

That said, no method on the internet is 100% secure. In the event of a data breach, we will promptly notify affected users and take all necessary action.

10. Policy Updates & Contact

This Privacy Policy may be updated from time to time. For significant changes, you will be notified in advance via your registered email or a platform notification.

• The latest version of this policy will always be available on this page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• The date of the latest update will be shown at the top of the page and in the TOC.

For any questions or concerns about our Privacy Policy, please get in touch: